Customer Support Center

The Customer Support Center is a major component of VT’s world class customer support. It is the single point of contact for the customer and the “customer voice” within VT. The trained, competent staff literally has their fingers on the pulse of every job that is built. They know the status of each job at every stage of production from start to finish. They are the point of contact once an order is entered until it is shipped. To give you a perspective of these detailed oriented staff, the following list is a representative sample of their activities:

  • Hosting customer meetings
  • Contract negotiations
  • Contract administration
  • Coordination of customer visits
  • Monitoring key internal milestones of job progress
  • Process reporting
  • Approvals of drawings and test reports
  • Coordination of clearance for shipping
Support through Services

VT’s customers are also supported by our range of service offerings. These services take many forms and are an extension of VT’s creative and custom offerings. They range from minimal VT involvement to complete turnkey offerings. The service offering fall into these major categories:

  • Warranty
  • Repair
  • Installation
  • Field testing
  • Retrofit / Upgrades
  • Spare parts

VT may even be able to provide service for any transformer that you currently use.